Marketing Specialist

Dubai

Team Lead – Hire Desk

Manlift Middle East LLC is looking for a result oriented, dynamic individual to join our hire desk team.

About the job

This role will be responsible for efficient and effective management and coordination of Hire desk operation of the Dubai / Abu Dhabi depots; additionally there will be some interaction and guidance responsibility within the operations, commercial and technical team.

Your role as a Team Lead – Hire Desk

Tasks and Responsibilities

  • Understands, perform and manages the timeliness and accuracy of the rental desk team’s data and status updates in the
    Insync/MAR platform and any other agreed data management tools.
  • Coordinate schedwp-block-list uling the operation supervisors on site “familiarizations” & “off-hire inspections”. Monitoring the delivery
    of machines and assigning tasks to the operations supervisors.
  • Understands, perform and manages communication pathways (phone, email, verbal, system) for internal and external
    machine rental related requests, following the correct processes, with a view to elimination of waste and duplications
    (defects).
  • Manages rental agreements, delivery notes/collection notes, LPO’s that is required to enable a machine on/off hire are
    accurately completed, filed and updated in the system.
  • Preparing the delivery notes and providing them to the transporter.
  • Preparing a job file against each sales order & filing the documents, including delivery note acknowledgements.
  • Forwarding the information and updating the customer inquiry log.
  • Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job
  • Coordinate schedwp-block-list uling of IPAF and or Familiarization request from Clients or Account Managers as when required.
  • Provides hire desk and related operational reporting to operations manager as required.
  • Coordinates and manages the correct transport to deliver/collect the machines after coordinating with site persons and
    account managers for delivery & collection times, site location details & specific site access needs.
  • Coordinate schedwp-block-list uling and preparing off hire/collection notes as per the instructions from customer or account managers
    email request.
  • Coordinate with account managers and technical teams & prepare the “priority machine requirements”. Based on this
    priority list, hire desk and technical will coordinate machine readiness and delivery schedwp-block-list ules.
  • Monitor and share appropriate customer damaged details to technical team for creation of damage advice notes.
  • Coordinate and manages current utilization reports (e.g. revenue tracker), update MAR for data accuracy and equipment
    availability reports.
  • Coordinate and manages Infleet and Defleet machines to and from the UAE fleet count in the system.
  • Coordinate and manages rates confirmation with account managers and credit control team prior to monthly invoicing.
  • Coordinate and manages transport timesheet and cost and prepare LPOs on a monthly basis.
  • Perform and manages achieving the Hire desk team smart goals and KPIs.
  • Execute and coordinate continuous improvement activities, best practices and knowledge transfer to team members and
    relevant departments.
  • Execute and coordinate team building activities such as TBTs, brainstorming session with drivers and team members.
  • Identify any issues in the hire desk operation and acted upon in an urgency to support relevant departments.
  • Must Have

  • Working knowledge of Microsoft Excel & any ERP software
  • Management report generation and analysis
  • Good to Have

  • Knowledge and experience with Canva and Adobe Photoshop
  • Knowledge and experience with video editing
  • Knowledge and experience of Active Campaign or alternate email marketing tool
  • Knowledge and experience on Hootsuite
  • HR_pic

    Your personality makes the difference

  • Someone who can think out of box, has hands-on mentality, takes initiatives, has social, communicative and strong commercial skills.
  • Communication and negotiation skills
  • Solution minded/ decision making skills
  • Building collaborative relationships
  • What do you have to offer us?

    Education
    Education

    Higher education degree or work level

    Work experience
    Work experience

    Minimum 5 years of experience with at least 1 year in a supervisory role.

    Skills
    Skills

    Analytical Skills

    Communication

    Self-Driven

    Flexibility

    Come join Team Manlift!

    Become part of a dynamic team where you can make a real difference for our customers. At Manlift’s Global Headquarters, you will work in a dynamic, result-oriented and informal environment. Our main rental location and workshop are right next door, so you will be where the action is. You will be part of a friendly, open and international culture where we work together and enjoy regular company activities. 

    Additionally, you will benefit from:

    For commercial, sales, credit control and site technicians who visit customers for business purposes.

    Plenty of opportunity to build your career within Manlift

    25 working days off per year (does not include weekends)

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    HR Specialist

    Apply now!

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    About Manlift

    Manlift is an international company specialising in renting and selling aerial work platforms and related  machinery of renowned brands which include JLG, Genie & Teupen among others. Over the years, Manlift has grown into a specialist in the area of working safely and efficiently at heights across the UAE, Qatar and India. By continuously investing in people, quality and innovation, Manlift has become a leading international player. With its international operation and support, Manlift can offer its customers the best possible service wherever they are.

    Manlift is among the most forward-thinking, innovative and proactively safe Aerial Work Platforms specialists in the world not only renting and selling units from 2m-50m but also holding a large inventory of first-class spare parts to support the ever-growing numbers of after-sales service agreements. Furthermore, Manlift considers working safely and efficiently at heights of paramount importance. As such, Manlift’s Purpose-built and certified IPAF training facilities have been training individuals to international standards and codes of practice since  2010.

    Manlift, although relatively young, has a rich and successful history. Its primary objectives are to be attentive to its customers and to maintain a bond with them. In spite of its international growth and development,  Manlift has remained small in character. This is evident in all of our product offerings, fast service, reliability and sincere attention to the customer. We compete with our platforms, we win with our people.

    It is our people who live and breathe our core values: safety, sustainability, diversity, integrity and teamwork. And it is them who take Manlift – and our customers – to great heights.